Tag Archives: Customer Loyalty

10 Reasons Your Business Should Have a Custom Facebook Landing Page

If your business is on Facebook, adding a custom landing page can have a big impact on your presence there. A custom landing page can help drive web traffic, add value to your online marketing efforts and increase sales.

If you’re considering the types of benefits a custom landing page can create, this post will help make up your mind.

A custom Facebook landing page can:

1. HIGHLIGHT A CALL TO ACTION.

One of the biggest points about your landing page should be to direct your audience to do something, whether its signing up for your newsletter, downloading a coupon or requesting a free sample. You can use a custom landing page as a way to extend the reach of your lead generating efforts.

2. DRIVE INTEREST IN CURRENT PROMOTIONS, EVENTS AND PRODUCTS.

A landing page can be a great flexible feature area for your web presence. You can generate a buzz around new products there or break news about sales and promotions. Heck, you might even want to test out breaking new information there first to see if it helps grow your network.

3. DO SOMETHING DIFFERENT.

There are several touted best practices for a Facebook landing page, and several companies that are heralded as having some of the best ones out there. Unfortunately, this spurns a lot of copycats. Try to take cues from what you see as a best practice and add your own dose of originality.

4. PERSONALIZE YOUR COMPANY IN AN IMPERSONAL WORLD.

Facebook profiles without customization can be bland and formulaic. A well-designed landing page will help your page stand out in a land of static templates. A thought out landing page can also help you personally connect to your audience and further brand your platform. Be careful not to simply recreate your web design. Remember, your customers are there to get something unique.

5. WELCOME VISITORS TO YOUR PAGE.

On Facebook, new fan pages and groups pop up every day. There can be confusion as to whether or not you are on the “official” page of the brand, celebrity or organization you are searching for. A landing page will lend credibility to your platform and reassure your audience they are in the right place. And it’s a pretty cool welcome mat, too.

6. DETERMINE ROI WITH IFRAMED LANDING PAGE TABS.

We’ve got news for your accounting department — you can now determine whether or not your Facebook page is directly leading to sales. Several socially savvy companies have caught on to this. JCPenny, Delta and Threadless all have shopping carts iFramed into their Facebook pages. Whether you’re booking public storage spaces or selling software, your Facebook page can act as another direct sales channel.

7. HIGHLIGHT SPECIAL OFFERS FOR “LIKING” YOUR PAGE.

Once you actually get someone to your Facebook page, there’s no guarantee you’re going to get them to actually click that “Like” button. Use a landing page to give them that incentive. Think about special discounts, coupons or other rewards you can give to your network to thank them for their loyalty.

8. DRAW ATTENTION TO YOUR “LIKE” BUTTON.

Let me peface this by saying that I’ve never had a problem locating a “Like” button on a business page. However, there are still valid reasons to embed them in a landing page. Mobile devices, like smart phones and tablets, are quickly evolving into the primary tools people use to access the Internet. It’s now much more difficult to gauge what will appear above and below the fold. Strategically embedding a “Like” button in another spot may make it more likely a visitor will follow your call to action. But don’t go overboard.

9. SHOWCASE YOUR CREATIVITY OR HUMOR WITH UNIQUE CONTENT.

A landing page is a place where companies can step outside of their stilted corporate persona and connect with an audience from one human to another. Think of something “off the wall” (Oh, no I didn’t. Yes, I did.) to display the personalities within your organization. Humor is a no brainer. Taco Bell (another company that is mentioned frequently in social media marketing) currently uses its landing page as a Superhero video comic strip. This is the kind of unique value customers are seeking when they become a part of your network.

10. CALL ATTENTION TO YOUR VALUE PROPOSITIONS.

By now, your brand has established its value propositions. Without duplicating your website content, use the landing page as a flexible channel to bring attention to the benefits your company offers. One thing to note when you do this however is to not be overly promotional. Eyes will glaze. Back buttons will be clicked.

Source: Sexysocialmedia.com

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Marketing Methods and Trends – What’s New for 2011?

We are one year into a new decade and we have all seen the shift in how we market and reach consumers. In order to be efficient in marketing, it’s important to realize what will work and what marketing methods are being left by the wayside. Now, with that being said please understand that my statement of trends is broad and may not reach your specific demographic. For example, if you serve a senior market a yellow page may very well still bring in customers for you, but if your customer is under the age of 60 it’s best to put those dollar elsewhere.

This year there are five marketing methods and trends that I’ll be watching with a close eye. We’ve seen many changes over the last few years and this year will be no different. Trends and methods that I’ll be watching closely this year include:

 

 

 

 

Mobile Marketing

In a report done by CTIA Wireless Association it was reported that 250+ million Americans carry mobile phones – that’s over 80% of the nations population. Mobile applications will continue to be developed and smartphones and tablet PCs will remain a part of our daily lives. It’s no longer just about mobile access to email, messaging, calendars and websites. We will see more location based services, mobile gaming, applications, and event-based mobile marketing. We’ve been inundated with new technology from Apple’s iPhone, iPad and Google’s Android integration. I guarantee it won’t stop there, we will continue to see mobile marketing innovations throughout 2011 and beyond. We will see new devices, faster speeds, and location based technologies integrated with one another. If you are a marketer and you’ve not explored the avenue of mobile marketing, this is your year. Get on the bus or get left behind.

Social Marketing Integration
In 2010 companies began to take social media marketing seriously and because of that we saw social media explode as a marketing tool. This year we will begin to see companies integrate social media into their overall marketing plan, which is how it should have been done in the first place, but better late than never. We will see social media expand from a tool used primarily for customer service and brand management to being used to collect customer data and enable better target marketing of products and services that those customer are interested.

Traditional Marketing Continues to Diminishes
This is always a touchy subject, because there are so many that don’t want to say goodbye to the traditional marketing. Interactive or real-time marketing is easy to measure, engage and gain real time statistics that allows us to change a marketing message quickly. Customers are continuing to go online to search for information and in return making their purchases online. It’s important that marketers move their marketing dollars to where the consumers are and right now that’s making a gigantic shift to online. Internet marketing enables us to reach targeted audiences online, advertising costs are lower and they are easier to measure. What’s not to love about interactive marketing? Overall marketing budgets will continue to shift to a higher spend online and the traditional marketing spend will continue to diminish.

Consumers Will Determine Value
In today’s economy consumers are watching their pennies and because of this they will only spend on purchases that they consider to be of value. They will continue to seek value in every dollar spent and they will determine whether it’s value, not you. Consumers no longer purchase just because an item is on sale, rather they will justify every dollar spent. This means you must marketing the value of your product or service in order to get consumers to open their wallets – if there is no value, they simply will not purchase.

Regulations Abound
This is a trend that makes many of us as marketers anxious. It’s been apparent in the last six months that the FTC is looking at regulating the online industry. We started a few years ago with disclosures for blog reviews and paid endorsements. As recent as last week we saw rules passed regarding Net Neutrality and the FTC exploring a “Do Not Track” mechanism that would regulate the tracking of consumer behavior online and the calculation of data. I’m not sure how this will play out in the next year and beyond, but I do believe we will see regulations implemented when it comes to the internet industry and many of those regulations will affect us as marketers.

Relationships will Drive Loyalty and Sales
I listed this last year, but I believe it will still hold true in 2011. Customers want to know they matter to you and your staff. They evaluate now more than ever how they are treated, whether or not your business cares about their satisfaction. Gone are the days that they just purchase out of convenience. If you can give the best customer care, you will find that you will create consumers that are loyal to you, regardless of whether or not you have the least expensive price. They realize that in tough economic times their loyalty to you could be the life or death of your business and that’s often why they will go out of their way to spend their hard-earned dollars in your place of business – if you have helped in creating loyalty by giving them extraordinary care.

Source: Marketing.about.com By 

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